If you are not satisfied with the board, you can return the board to our closest facility after emailing us to get authorization return within 7 days. We are unable to accept products on return after 7 days of receipt. The board and its accessories need to be in new condition in the original package. A 10% restocking fee might be charged if the board is not in new condition. Items not eligible for return:-Items that have been subject to abuse, misuse, negligence, or accident (ie riding in wet conditions, dropping the board etc).
Backfire offers 6 months (or 180 days) warranty on parts from the date when you receive the board. If a defect arises during the Warranty Period, Company will, at is options: 1). Send the new parts to replace the defect parts. Most of the parts are fairly easy to be replaced with our design with our YouTube video instructions. 2). exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability. This warranty excludes normal depletion of consumable parts (grip tape, wheels & bears) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. Warranty only applies to the board purchased through our website or an Authorized dealer /retailer.