FAQs

About the Backfire Products

What is the Backfire G2s Used for? 

Economy and fast way to cut the traffic, travel from point A to point B.  Pure fun and enjoyment.

How far can I go before recharging the battery?

20Km(12 Miles) Maximum Range. Test condition: 75Kg (165 lbs.) rider , 30kph average speed, on flat and smooth road.

How long to fully charge the battery? 

3 hours

What are the dimensions and weight?

The deck size is 37.5 Inch by 8.25 inch.   Total weight for the board is 14.5lbs or 6.5KG

What kind of braking system do Backfire boards have?

Backfire G2 feature hub motors with regenerative braking. While traveling downhill and braking, you'll get some energy back into the battery.

What is the maximum weight of user can the board load?   

260 lbs. (However, please do not try to jump on the board or break it with additional strength).  

Is it water resistant?

Backfire's IP55 water resistant rating enable riders to use the board in some conditions like after rain on the wet ground. You cannot use the board during the heavy rain or sink the board into the water.  Even though, we recommend you maintain the board in good dry condition always, which will extend the life of it much longer. 

Where is it manufactured? 

China

What are the recommend ages? 

We recommend the user's age to be 14 years and up. Children under 14 years needs to be under the Adult's supervision.  Please make sure you always wear a helmet and your personal protective gear just in case. Do not ride the board out of your skills and always care about your surroundings.

Shipping

What is the shipping time? 

When the order ships from China, it takes about 7 to 20 days depending on the different countries you are in.  For more details, please check our shipping instruction page: https://www.backfireboards.com/shipping

When we have stock in California warehouse again?

The shipping will be using FedEx Ground or Home delivery service domestically, the transit time is generally 3 to 5 business days. Germany warehouse is currently out of stock until further notice.

How much is shipping?

Please see the shipping fee at the checkout page or the product page after you select your country.  Some countries are free of shipping, and some countries require a shipping fee.

Do I have to pay VAT / GST to Europe?

No, it is included in the price and shipping fee when you buy the board. 

Return and Warranty Policy

What is your return policy? We only accept return within 7 days under the Brand New condition with all accessories in the original package,  customer needs to pay for return shipping cost to our closest facility advised by our support team. Company will provide a refund for the Product(s) not including any shipping charges. Follow below steps to return the Product(s) purchased through our Website within seven (7) days of the date that we deliver the applicable Product (s):

What is the refund policy?  We do NOT refund once board is shipped except the return as brand new condition within 7 days. Customer has to pay for the return shipping cost. No shipping fee will be refunded.

What is the warranty? We offer 6 months (180 days) warranty on parts from the date when you receive the board. If a defect arises during the Warranty Period, Company will, at is options: 1). Send the new parts to replace the defect parts.  Most of the parts are fairly easy to be replaced with our design with our YouTube video instructions.  2). exchange the affected Products with functionally equivalent Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability. This warranty excludes normal depletion of consumable parts (grip tape, wheels & bears) unless due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship.

For warranty repairs in United States, here are processes:

  1. Contact our Support team to Tech@helloskate.com to provide your order No and detail information of the defectiveness,  some photos or a short 15 seconds video will be helpful.  A pre-paid return label will be provided to you via email once the case of warranty is confirmed .
  2. Pack the Products in original packaging or mail in a sturdy box to ensure the Products will be returned without damage.
  3. Once the Products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.